Returns & Refund Policy
At Sprecher Brewing Co., we strive for complete satisfaction with every sip; however, due to the perishable nature of our craft sodas and beverages, we can only accept returns on non-perishable merchandise or damaged goods. If your order arrives compromised, please contact our support team within 15 days of delivery for a full replacement or refund.
Return Process
- 1.Inspect Your Delivery
Thoroughly check your package upon arrival for any signs of leakage, broken glass, or incorrect items.
- 2.Document Damage
Take clear photos of the damaged product and the shipping box to help us process your claim with the carrier.
- 3.Contact Customer Support
Email our team with your order number and photos to receive a Return Merchandise Authorization (RMA) for non-food items.
- 4.Receive Refund or Replacement
Once approved, we will ship out a fresh batch of your favorite brew or issue a credit to your original payment method within 5-7 business days.